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Ubiquitous CRM (UCRM) enhances customer relationship management. It can sense customer needs and demands, to which firms can respond quickly. Therefore, UCRM helps to improve a firm’s agility. There is a growing interest among researchers and practitioners to understand how the adoption of UCRM impacts the sustainability of firms’ operations, but not many studies have investigated this issue. In this context, the aim of this study is to examine how firms’ absorptive capacity and dynamic capability could impact the adoption of UCRM to influence the operational sustainability of the firms and their performance. The study also investigates the moderating role of technology turbulence on the relationship between a firm’s operational sustainability and its performance. Using absorptive capacity theory and dynamic capability view theory and reviewing the existing literature, we developed a conceptual model. The model was then validated using a structural equation modeling technique considering 309 usable respondents from different firms that use UCRM for their operational activities. The study found that firms’ absorptive capacity and dynamic capability significantly and positively impact the adoption of UCRM, which in turn significantly and positively impacts firms’ operational sustainability and improves their performance. The study also shows that there is a significant moderating role of technology turbulence on the relationship between operational sustainability and firm performance.

Abstract Growing urban populations, changes in rainfall patterns and ageing infrastructure represent significant challenges for urban water management (UWM). There is a critical need for research into how cities should adapt to become resilient to these impacts under uncertain futures. UWM challenges in the Ebbsfleet Garden City (UK) were investigated via a participatory process and potential sustainable solutions were explored using a System Dynamics Model (SDM). Collaborative development of the SDM by the Ebbsfleet Learning and Action Alliance developed stakeholders’ understanding of future UWM options and enabled a structured exploration of interdependencies within the current UWM system. Discussion by stakeholders resulted in a focus on potable water use and the development of the SDM to investigate how residential potable water consumption in the Ebbsfleet Garden City might be reduced through a range of interventions, e.g., socio-environmental and economic policy incentives. The SDM approach supports decision-making at a strategic, system-wide level, and facilitates exploration of the long-term consequences of alternative strategies, particularly those that are difficult to include in quantitative models. While an SDM can be developed by experts alone, building it collaboratively allows the process to benefit from local knowledge, resulting in a collective learning process and increased potential for adoption.

La réalisation des objectifs de développement durable (ODD) nécessite d'équilibrer les demandes en terres entre l'agriculture (ODD 2) et la biodiversité (ODD 15).La production d'huiles végétales, et en particulier d'huile de palme, illustre ces demandes concurrentes et ces compromis.L' huile de palme représente ~40 % de la demande annuelle mondiale actuelle d'huile végétale pour l'alimentation humaine, animale et pour le carburant (210 millions de tonnes (Mt)), mais le palmier à huile planté couvre moins de 5 à 5,5 % de la superficie totale des cultures oléagineuses mondiales (environ 425 Mha), en raison des rendements relativement élevés du palmier à huile.L' expansion récente du palmier à huile dans les régions boisées de Bornéo, de Sumatra et de la péninsule malaise, où plus de 90 % de l'huile de palme mondiale est produite, a suscité de vives inquiétudes quant au rôle du palmier à huile dans la déforestation.La contribution directe de l'expansion du palmier à huile à la déforestation tropicale régionale varie considérablement, allant de 3 % en Afrique de l'Ouest à 47 % en Malaisie.Le palmier à huile est également impliqué dans le drainage et la combustion des tourbières en Asie du Sud-Est.Les impacts environnementaux négatifs documentés d'une telle expansion comprennent le déclin de la biodiversité, les émissions de gaz à effet de serre et la pollution atmosphérique.Toutefois, le palmier à huile produit généralement plus l'huile par superficie par rapport aux autres cultures oléagineuses, est souvent économiquement viable sur des sites inadaptés à la plupart des autres cultures, et génère une richesse considérable pour au moins certains acteurs. La demande mondiale d'huiles végétales devrait augmenter de 46 % d'ici 2050. Répondre à cette demande par une expansion supplémentaire du palmier à huile par rapport à d'autres cultures d'huile végétale entraînera des effets différentiels substantiels sur la biodiversité, la sécurité alimentaire, le changement climatique, la dégradation des terres et les moyens de subsistance. Notre examen souligne que, bien que des lacunes importantes subsistent dans notre compréhension de la relation entre les impacts environnementaux, socioculturels et économiques du palmier à huile, et la portée, la rigueur et l'efficacité des initiatives visant à y remédier, il y a eu peu de recherches sur les impacts et les compromis des autres cultures d'huile végétale. Une plus grande attention de la recherche doit être accordée à l'étude des impacts de la production d'huile de palme par rapport aux alternatives pour les compromis à évaluer à l'échelle mondiale. El cumplimiento de los Objetivos de Desarrollo Sostenible (ODS) requiere equilibrar las demandas de tierras entre la agricultura (ODS 2) y la biodiversidad (ODS 15). La producción de aceites vegetales, y en particular el aceite de palma, ilustra estas demandas y compensaciones competitivas. El aceite de palma representa aproximadamente el 40% de la demanda anual mundial actual de aceite vegetal como alimento, pienso y combustible (210 millones de toneladas (Mt)), pero la palma aceitera plantada cubre menos del 5-5,5% del área total de cultivos oleaginosos mundiales (aprox. 425 Mha). debido a los rendimientos relativamente altos de la palma aceitera. La reciente expansión de la palma aceitera en las regiones boscosas de Borneo, Sumatra y la Península Malaya, donde se produce más del 90% del aceite de palma mundial, ha generado una preocupación sustancial sobre el papel de la palma aceitera en la deforestación. La contribución directa de la expansión de la palma aceitera a la deforestación tropical regional varía ampliamente, desde el 3% en África occidental hasta el 47% en Malasia. La palma aceitera también está implicada en el drenaje y la quema de turberas en el sudeste asiático. Los impactos ambientales negativos documentados de dicha expansión incluyen la disminución de la biodiversidad, las emisiones de gases de efecto invernadero y la contaminación del aire. Sin embargo, la palma aceitera generalmente produce más. aceite por área que otros cultivos oleaginosos, a menudo es económicamente viable en sitios inadecuados para la mayoría de los otros cultivos y genera una riqueza considerable para al menos algunos actores. Se proyecta que la demanda mundial de aceites vegetales aumentará en un 46% para 2050. Satisfacer esta demanda a través de una expansión adicional de la palma aceitera frente a otros cultivos de aceite vegetal conducirá a efectos diferenciales sustanciales en la biodiversidad, la seguridad alimentaria, el cambio climático, la degradación de la tierra y los medios de vida. Nuestra revisión destaca que, aunque quedan brechas sustanciales en nuestra comprensión de la relación entre los impactos ambientales, socioculturales y económicos de la palma aceitera, y el alcance, la rigurosidad y la efectividad de las iniciativas para abordarlos, ha habido poca investigación sobre los impactos y las compensaciones de otros cultivos de aceite vegetal. Se debe prestar mayor atención a la investigación para investigar los impactos de la producción de aceite de palma en comparación con las alternativas para las compensaciones que se evaluarán a escala mundial. Delivering the Sustainable Development Goals (SDGs) requires balancing demands on land between agriculture (SDG 2) and biodiversity (SDG 15).The production of vegetable oils, and in particular palm oil, illustrates these competing demands and trade-offs.Palm oil accounts for ~40% of the current global annual demand for vegetable oil as food, animal feed, and fuel (210 million tons (Mt)), but planted oil palm covers less than 5-5.5% of the total global oil crop area (ca.425 Mha), due to oil palm's relatively high yields.Recent oil palm expansion in forested regions of Borneo, Sumatra, and the Malay Peninsula, where >90% of global palm oil is produced, has led to substantial concern around oil palm's role in deforestation.Oil palm expansion's direct contribution to regional tropical deforestation varies widely, ranging from 3% in West Africa to 47% in Malaysia.Oil palm is also implicated in peatland draining and burning in Southeast Asia.Documented negative environmental impacts from such expansion include biodiversity declines, greenhouse gas emissions, and air pollution.However, oil palm generally produces more oil per area than other oil crops, is often economically viable in sites unsuitable for most other crops, and generates considerable wealth for at least some actors.Global demand for vegetable oils is projected to increase by 46% by 2050.Meeting this demand through additional expansion of oil palm versus other vegetable oil crops will lead to substantial differential effects on biodiversity, food security, climate change, land degradation, and livelihoods.Our review highlights that, although substantial gaps remain in our understanding of the relationship between the environmental, socio-cultural and economic impacts of oil palm, and the scope, stringency and effectiveness of initiatives to address these, there has been little research into the impacts and trade-offs of other vegetable oil crops.Greater research attention needs to be given to investigating the impacts of palm oil production compared to alternatives for the trade-offs to be assessed at a global scale. يتطلب تحقيق أهداف التنمية المستدامة (SDGs) موازنة الطلب على الأراضي بين الزراعة (SDG 2) والتنوع البيولوجي (SDG 15). يوضح إنتاج الزيوت النباتية، ولا سيما زيت النخيل، هذه المطالب والمقايضات المتنافسة. يمثل زيت النخيل حوالي40 ٪ من الطلب السنوي العالمي الحالي على الزيوت النباتية كغذاء وعلف حيواني ووقود (210 مليون طن متري)، لكن نخيل الزيت المزروع يغطي أقل من 5-5.5 ٪ من إجمالي مساحة محصول النفط العالمي (حوالي 425 مليون هكتار)، بسبب غلة نخيل الزيت المرتفعة نسبيًا. أدى التوسع الأخير في نخيل الزيت في مناطق الغابات في بورنيو وسومطرة وشبه جزيرة الملايو، حيث يتم إنتاج أكثر من 90 ٪ من زيت النخيل العالمي، إلى قلق كبير حول دور نخيل الزيت في إزالة الغابات. تختلف المساهمة المباشرة لتوسع نخيل الزيت في إزالة الغابات الاستوائية الإقليمية اختلافًا كبيرًا، حيث تتراوح من 3 ٪ في غرب إفريقيا إلى 47 ٪ في ماليزيا. كما يتورط نخيل الزيت في تصريف الأراضي الخثية وحرقها في جنوب شرق آسيا. وتشمل الآثار البيئية السلبية الموثقة من هذا التوسع انخفاض التنوع البيولوجي وانبعاثات غازات الدفيئة وتلوث الهواء. ومع ذلك، ينتج نخيل الزيت عمومًا المزيد من المتوقع أن يزداد الطلب العالمي على الزيوت النباتية بنسبة 46 ٪ بحلول عام 2050. وستؤدي تلبية هذا الطلب من خلال التوسع الإضافي في محاصيل نخيل الزيت مقابل محاصيل الزيوت النباتية الأخرى إلى آثار تفاضلية كبيرة على التنوع البيولوجي والأمن الغذائي وتغير المناخ وتدهور الأراضي وسبل العيش. وتسلط مراجعتنا الضوء على أنه على الرغم من استمرار وجود فجوات كبيرة في فهمنا للعلاقة بين الآثار البيئية والاجتماعية والثقافية والاقتصادية لنخيل الزيت، ونطاق وصرامة وفعالية المبادرات الرامية إلى معالجتها، إلا أنه لم يتم إجراء سوى القليل من الأبحاث حول تأثيرات ومقايضات محاصيل الزيوت النباتية الأخرى. ويلزم إيلاء اهتمام بحثي أكبر للتحقيق في آثار إنتاج زيت النخيل مقارنة ببدائل المقايضات التي سيتم تقييمها على نطاق عالمي.

Ammonia, a molecule that is gaining more interest as a fueling vector, has been considered as a candidate to power transport, produce energy, and support heating applications for decades. However, the particular characteristics of the molecule always made it a chemical with low, if any, benefit once compared to conventional fossil fuels. Still, the current need to decarbonize our economy makes the search of new methods crucial to use chemicals, such as ammonia, that can be produced and employed without incurring in the emission of carbon oxides. Therefore, current efforts in this field are leading scientists, industries, and governments to seriously invest efforts in the development of holistic solutions capable of making ammonia a viable fuel for the transition toward a clean future. On that basis, this review has approached the subject gathering inputs from scientists actively working on the topic. The review starts from the importance of ammonia as an energy vector, moving through all of the steps in the production, distribution, utilization, safety, legal considerations, and economic aspects of the use of such a molecule to support the future energy mix. Fundamentals of combustion and practical cases for the recovery of energy of ammonia are also addressed, thus providing a complete view of what potentially could become a vector of crucial importance to the mitigation of carbon emissions. Different from other works, this review seeks to provide a holistic perspective of ammonia as a chemical that presents benefits and constraints for storing energy from sustainable sources. State-of-the-art knowledge provided by academics actively engaged with the topic at various fronts also enables a clear vision of the progress in each of the branches of ammonia as an energy carrier. Further, the fundamental boundaries of the use of the molecule are expanded to real technical issues for all potential technologies capable of using it for energy purposes, legal barriers that will be faced to achieve its deployment, safety and environmental considerations that impose a critical aspect for acceptance and wellbeing, and economic implications for the use of ammonia across all aspects approached for the production and implementation of this chemical as a fueling source. Herein, this work sets the principles, research, practicalities, and future views of a transition toward a future where ammonia will be a major energy player.

What commonalities are there in sustainable or unsustainable heating practices in five high-income, high-emitting western European countries? What preferences do a nationally representative sample of the public in these countries hold towards low-carbon options? It is imperative that climate policy researchers and practitioners grapple with the difficulty of decarbonizing heat, which remains the largest single end-use service worldwide and which accounts about half of total final energy consumption. Based on a comparative assessment of five representative national surveys in Germany (N = 2009), Italy (N = 2039), Spain (N = 2038), Sweden (N = 2023), and the United Kingdom (N = 2000), this study explores the demographics and geography of household heat decarbonisation in Europe. By analyzing our country level data as well as our combined sample of 10,109 respondents, it investigates how people conceive of the purposes of low-carbon heat, their preferences for particular forms of heat supply, and their (at times odd) practices of heat consumption and temperature settings. Grounded in its original data, the study organizes its findings inductively across the five themes of literacy (heating knowledge, awareness and control), sustainability (heating practices, dynamics and conflicts), temperature (heating satisfaction and preferences), desirability of change (low-carbon heating priorities, business models and trust), and culture (country and national variation). The study also explores intersections between these dimensions, using multivariate analysis, as well as how preferences differ according to varying types of actors as well as geography and space. The authors gratefully acknowledge support from UK Research and Innovation through the Centre for Research into Energy Demand Solutions (CREDS), grant reference number EP/R035288/1. This paper has also received funding from the European Union's Horizon 2020 research and innovation programme under grant agreement no. 764025.