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  • image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE

    The concept of open banking has emerged only recently within the fintech sector, and it is rapidly becoming popular in many regions across the world. Currently, there are very few studies on the relationship between customer experience and intention to use fintech apps, none of which focus on open banking. This relationship is significant for a number of reasons, one of which is the emerging importance of the connection between fintech and an environmentally sustainable economy. This paper seeks to add to our understanding of the factors that shape the customer experience and that determine loyalty levels toward open banking brands and apps. We propose a model in which a number (six) of affective and cognitive factors influence customer experience, which ultimately determines loyalty intention. The model is tested using data collected via a quantitative (survey) methodology involving open banking users in Saudi Arabia. The results show that customer experience is affected by all of the proposed factors (ease of use, perceived value, quality of support, reliability, perceived risk and ability to innovate). These factors, in turn, actively influence the level of customer loyalty. The study contributes to the current literature by identifying the various cognitive and affective determinants of customer experience, which therefore influences loyalty intention in open banking, and provides valuable insights into how both new and established brands should integrate customer experience into promotional and development strategies.

    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Sustainability
    Article . 2023 . Peer-reviewed
    License: CC BY
    Data sources: Crossref
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Sustainability
    Article . 2023
    Data sources: DOAJ
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    citations11
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      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      Sustainability
      Article . 2023 . Peer-reviewed
      License: CC BY
      Data sources: Crossref
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
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      Article . 2023
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  • image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE

    The concept of open banking has emerged only recently within the fintech sector, and it is rapidly becoming popular in many regions across the world. Currently, there are very few studies on the relationship between customer experience and intention to use fintech apps, none of which focus on open banking. This relationship is significant for a number of reasons, one of which is the emerging importance of the connection between fintech and an environmentally sustainable economy. This paper seeks to add to our understanding of the factors that shape the customer experience and that determine loyalty levels toward open banking brands and apps. We propose a model in which a number (six) of affective and cognitive factors influence customer experience, which ultimately determines loyalty intention. The model is tested using data collected via a quantitative (survey) methodology involving open banking users in Saudi Arabia. The results show that customer experience is affected by all of the proposed factors (ease of use, perceived value, quality of support, reliability, perceived risk and ability to innovate). These factors, in turn, actively influence the level of customer loyalty. The study contributes to the current literature by identifying the various cognitive and affective determinants of customer experience, which therefore influences loyalty intention in open banking, and provides valuable insights into how both new and established brands should integrate customer experience into promotional and development strategies.

    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Sustainability
    Article . 2023 . Peer-reviewed
    License: CC BY
    Data sources: Crossref
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Sustainability
    Article . 2023
    Data sources: DOAJ
    addClaim
    11
    citations11
    popularityTop 10%
    influenceAverage
    impulseTop 10%
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      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      Sustainability
      Article . 2023 . Peer-reviewed
      License: CC BY
      Data sources: Crossref
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      Sustainability
      Article . 2023
      Data sources: DOAJ
      addClaim
  • image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Authors: orcid bw Abdullah Almuqrin;
    Abdullah Almuqrin
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Abdullah Almuqrin in OpenAIRE
    orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid Abdulaziz Alomran;
    Abdulaziz Alomran
    ORCID
    Harvested from ORCID Public Data File

    Abdulaziz Alomran in OpenAIRE
    Jeffrey Gauthier; +1 Authors

    Open government data (OGD) involves exposing government data to the public, guided by the values of clarity, accountability, honesty, and integrity. This study investigates the impact of the perceived quality of data, systems, and services on citizens’ trust in OGD, with the information systems success model as the theoretical framework. A questionnaire was delivered electronically to reach OGD users around the world. A total of 358 complete responses were obtained, representing 63.58% of all responses. Structural equation modeling was used to analyze the hypothesized relationships between constructs based on users’ responses. The findings confirm the impact of data, system, and service quality on citizens’ perceived trust in OGD. Moreover, perceived system and service quality had a positive impact on perceived data quality, and perceived service quality had a positive effect on perceived system quality. These findings indicate that OGD service quality affects data and system quality, making it the most fundamental motivator of citizens’ trust in OGD. This highlights the role of open government platforms in developing public services and providing users with complete and correct data, feedback tools, and data visualization.

    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Sustainability
    Article . 2022 . Peer-reviewed
    License: CC BY
    Data sources: Crossref
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Sustainability
    Article . 2022
    Data sources: DOAJ
    addClaim
    18
    citations18
    popularityTop 10%
    influenceAverage
    impulseTop 10%
    BIP!Powered by BIP!
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      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      Sustainability
      Article . 2022 . Peer-reviewed
      License: CC BY
      Data sources: Crossref
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      Sustainability
      Article . 2022
      Data sources: DOAJ
      addClaim
  • image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Authors: orcid bw Abdullah Almuqrin;
    Abdullah Almuqrin
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Abdullah Almuqrin in OpenAIRE
    orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid Abdulaziz Alomran;
    Abdulaziz Alomran
    ORCID
    Harvested from ORCID Public Data File

    Abdulaziz Alomran in OpenAIRE
    Jeffrey Gauthier; +1 Authors

    Open government data (OGD) involves exposing government data to the public, guided by the values of clarity, accountability, honesty, and integrity. This study investigates the impact of the perceived quality of data, systems, and services on citizens’ trust in OGD, with the information systems success model as the theoretical framework. A questionnaire was delivered electronically to reach OGD users around the world. A total of 358 complete responses were obtained, representing 63.58% of all responses. Structural equation modeling was used to analyze the hypothesized relationships between constructs based on users’ responses. The findings confirm the impact of data, system, and service quality on citizens’ perceived trust in OGD. Moreover, perceived system and service quality had a positive impact on perceived data quality, and perceived service quality had a positive effect on perceived system quality. These findings indicate that OGD service quality affects data and system quality, making it the most fundamental motivator of citizens’ trust in OGD. This highlights the role of open government platforms in developing public services and providing users with complete and correct data, feedback tools, and data visualization.

    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Sustainability
    Article . 2022 . Peer-reviewed
    License: CC BY
    Data sources: Crossref
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Sustainability
    Article . 2022
    Data sources: DOAJ
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    18
    citations18
    popularityTop 10%
    influenceAverage
    impulseTop 10%
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      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      Sustainability
      Article . 2022 . Peer-reviewed
      License: CC BY
      Data sources: Crossref
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
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      Article . 2022
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  • image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid John Lee;
    John Lee
    ORCID
    Harvested from ORCID Public Data File

    John Lee in OpenAIRE
    Abdullah Almuqrin; Abdulrhman Alkhanifer; +1 Authors

    Today, the concepts of the smart city and smart government are well established, and have become key in dealing with the challenges faced by rapidly increasing urbanisation across the world. One of the many ways in which smart cities and government can help meet these challenges is by empowering citizens to take more and better control of their own decisions, by giving them access to open (i.e., public and unrestricted) data via online portals. These portals can enable citizens and professionals to make more informed decisions across a wide variety of areas, from health and traffic issues to developing new businesses. They can also encourage citizens to become more involved in the making of more effective social policy. Open data is increasingly seen as a key enabler in designing and implementing knowledge-based solutions for more sustainable urban development. For these reasons, as well as others, OGD (Open Government Data) portals are already being implemented in many countries. However, if smart cities are to maximise their potential, OGD portals must be understood, accepted and—crucially—used by the public. The extent to which this is the case is not clear, as there have been few studies that have specifically examined the impact of open data in a smart city context. This is particularly true in the GCC (Gulf Cooperation Council) countries. This research uses a mixed methods (questionnaires and interviews) approach to examine this issue by carrying out a comparative study of the use of portals across the region and, therefore, whether these countries are making optimum use of open data. An existing evaluation framework was used with a group of evaluators representing professional users who are not experienced in using data portals. The findings of the research suggest that these countries are not yet realising the full potential of their portals, and more effective support for the transition to smart cities could be achieved with fuller and better cross-national cooperation.

    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
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    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Sustainability
    Article . 2023 . Peer-reviewed
    License: CC BY
    Data sources: Crossref
    image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Sustainability
    Article . 2023
    Data sources: DOAJ
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    9
    citations9
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      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      Sustainability
      Article . 2023 . Peer-reviewed
      License: CC BY
      Data sources: Crossref
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid John Lee;
    John Lee
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    Harvested from ORCID Public Data File

    John Lee in OpenAIRE
    Abdullah Almuqrin; Abdulrhman Alkhanifer; +1 Authors

    Today, the concepts of the smart city and smart government are well established, and have become key in dealing with the challenges faced by rapidly increasing urbanisation across the world. One of the many ways in which smart cities and government can help meet these challenges is by empowering citizens to take more and better control of their own decisions, by giving them access to open (i.e., public and unrestricted) data via online portals. These portals can enable citizens and professionals to make more informed decisions across a wide variety of areas, from health and traffic issues to developing new businesses. They can also encourage citizens to become more involved in the making of more effective social policy. Open data is increasingly seen as a key enabler in designing and implementing knowledge-based solutions for more sustainable urban development. For these reasons, as well as others, OGD (Open Government Data) portals are already being implemented in many countries. However, if smart cities are to maximise their potential, OGD portals must be understood, accepted and—crucially—used by the public. The extent to which this is the case is not clear, as there have been few studies that have specifically examined the impact of open data in a smart city context. This is particularly true in the GCC (Gulf Cooperation Council) countries. This research uses a mixed methods (questionnaires and interviews) approach to examine this issue by carrying out a comparative study of the use of portals across the region and, therefore, whether these countries are making optimum use of open data. An existing evaluation framework was used with a group of evaluators representing professional users who are not experienced in using data portals. The findings of the research suggest that these countries are not yet realising the full potential of their portals, and more effective support for the transition to smart cities could be achieved with fuller and better cross-national cooperation.

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    Authors: orcid Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Harvested from ORCID Public Data File

    Ibrahim Mutambik in OpenAIRE

    Today, smart cities offer many significant benefits. As a result, the smart city is usually described in highly benign terms, and it is often uncritically assumed that its implementation must lead to widescale improvements, at all levels of society. Yet, while smart cities undoubtedly offer advantages, they also carry associated risks and dangers which could outweigh the benefits. This raises the important question of to which extent the ordinary citizen is aware of these risks and dangers. This study sets out to examine this question. While the ‘downsides’ of smart cities have been the subject of research over the past few years, there have been no studies which explore the perception of smart city disadvantages among citizen-stakeholders in the GCC countries. This study seeks to fill this gap in the literature, by examining the perspectives of a representative sample of citizens from the GCC. The results show that, despite the ‘whitewashing’ effect of public messaging, the study’s participants have a range of significant concerns about smart cities which could affect their acceptance of such initiatives. The findings will inform smart city development bodies in the GCC and contribute to strategies for promoting smart cities and citizen engagement.

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    Authors: orcid Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Harvested from ORCID Public Data File

    Ibrahim Mutambik in OpenAIRE

    Today, smart cities offer many significant benefits. As a result, the smart city is usually described in highly benign terms, and it is often uncritically assumed that its implementation must lead to widescale improvements, at all levels of society. Yet, while smart cities undoubtedly offer advantages, they also carry associated risks and dangers which could outweigh the benefits. This raises the important question of to which extent the ordinary citizen is aware of these risks and dangers. This study sets out to examine this question. While the ‘downsides’ of smart cities have been the subject of research over the past few years, there have been no studies which explore the perception of smart city disadvantages among citizen-stakeholders in the GCC countries. This study seeks to fill this gap in the literature, by examining the perspectives of a representative sample of citizens from the GCC. The results show that, despite the ‘whitewashing’ effect of public messaging, the study’s participants have a range of significant concerns about smart cities which could affect their acceptance of such initiatives. The findings will inform smart city development bodies in the GCC and contribute to strategies for promoting smart cities and citizen engagement.

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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid bw Abdullah Almuqrin;
    Abdullah Almuqrin
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Abdullah Almuqrin in OpenAIRE
    orcid John Lee;
    John Lee
    ORCID
    Harvested from ORCID Public Data File

    John Lee in OpenAIRE
    orcid Justin Zuopeng Zhang;
    Justin Zuopeng Zhang
    ORCID
    Harvested from ORCID Public Data File

    Justin Zuopeng Zhang in OpenAIRE
    +4 Authors

    Recent advances in technology have made truly open and accessible government significantly more realisable. One of the ways in which governments are using this technology is in the implementation of online portals that allow open (i.e., public and unrestricted) access to data and use of data. Such portals can be used by citizens and professionals to facilitate improved decision-making across a wide range of areas, from car-parking to promoting entrepreneurialism. However, the existence of portals per se is not enough. To maximise their potential, users must also feel that they are both accessible and usable. To gain insights into the current state of usability of OGD portals for professionals working in data-related areas, a comparative study of the portals of the G7 group was carried out, using a mixed methodology. This is the first specific comparison of these portals for such users, as well as the first study to add a user-centred qualitative dimension to the research. The study’s findings showed that the G7 countries are not maximising the potential of their portals or collaborating effectively. Addressing these issues, and building better cross-national consistency, would help to improve the value delivered by investment in OGD portals. The study also further supported an existing user-centred, heuristic evaluation framework for application to a more specific user group, as well as more generally.

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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid bw Abdullah Almuqrin;
    Abdullah Almuqrin
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    Abdullah Almuqrin in OpenAIRE
    orcid John Lee;
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    orcid Justin Zuopeng Zhang;
    Justin Zuopeng Zhang
    ORCID
    Harvested from ORCID Public Data File

    Justin Zuopeng Zhang in OpenAIRE
    +4 Authors

    Recent advances in technology have made truly open and accessible government significantly more realisable. One of the ways in which governments are using this technology is in the implementation of online portals that allow open (i.e., public and unrestricted) access to data and use of data. Such portals can be used by citizens and professionals to facilitate improved decision-making across a wide range of areas, from car-parking to promoting entrepreneurialism. However, the existence of portals per se is not enough. To maximise their potential, users must also feel that they are both accessible and usable. To gain insights into the current state of usability of OGD portals for professionals working in data-related areas, a comparative study of the portals of the G7 group was carried out, using a mixed methodology. This is the first specific comparison of these portals for such users, as well as the first study to add a user-centred qualitative dimension to the research. The study’s findings showed that the G7 countries are not maximising the potential of their portals or collaborating effectively. Addressing these issues, and building better cross-national consistency, would help to improve the value delivered by investment in OGD portals. The study also further supported an existing user-centred, heuristic evaluation framework for application to a more specific user group, as well as more generally.

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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid John Lee;
    John Lee
    ORCID
    Harvested from ORCID Public Data File

    John Lee in OpenAIRE
    Abdullah Almuqrin; orcid Justin Zuopeng Zhang;
    Justin Zuopeng Zhang
    ORCID
    Harvested from ORCID Public Data File

    Justin Zuopeng Zhang in OpenAIRE
    +2 Authors

    Today, social commerce is one of the most rapidly growing subsectors of e-commerce, creating new opportunities for brands of all types and sizes. However, despite its popularity and potential, social commerce faces significant challenges, including issues of privacy, trust and ethics. This paper sets out to identify key aspects of privacy which influence ongoing user engagement with social commerce, so that social media, and other social commerce, platforms can more effectively address the issue. In particular, the paper seeks to determine the extent to which these aspects of privacy are a function of gender and, therefore, to increase our understanding of the role of gender in determining a user’s likelihood of sustainable engagement with s-commerce. To explore these issues, the study deploys a mixed methodology (semi-structured interviews and questionnaires) to examine the views of a broad demographic of s-commerce users in Saudi Arabia. The results allowed us to identify three distinct aspects of online privacy that significantly influence the likelihood of engaging in s-commerce and also demonstrated that the relative importance of these aspects is a function of gender. The study enhances current understanding of the role of gender in intention to use s-commerce and provides a framework for further research. The findings of the study will be of interest to all parties involved in the design and provision of s-commerce services, including social media platforms.

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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid John Lee;
    John Lee
    ORCID
    Harvested from ORCID Public Data File

    John Lee in OpenAIRE
    Abdullah Almuqrin; orcid Justin Zuopeng Zhang;
    Justin Zuopeng Zhang
    ORCID
    Harvested from ORCID Public Data File

    Justin Zuopeng Zhang in OpenAIRE
    +2 Authors

    Today, social commerce is one of the most rapidly growing subsectors of e-commerce, creating new opportunities for brands of all types and sizes. However, despite its popularity and potential, social commerce faces significant challenges, including issues of privacy, trust and ethics. This paper sets out to identify key aspects of privacy which influence ongoing user engagement with social commerce, so that social media, and other social commerce, platforms can more effectively address the issue. In particular, the paper seeks to determine the extent to which these aspects of privacy are a function of gender and, therefore, to increase our understanding of the role of gender in determining a user’s likelihood of sustainable engagement with s-commerce. To explore these issues, the study deploys a mixed methodology (semi-structured interviews and questionnaires) to examine the views of a broad demographic of s-commerce users in Saudi Arabia. The results allowed us to identify three distinct aspects of online privacy that significantly influence the likelihood of engaging in s-commerce and also demonstrated that the relative importance of these aspects is a function of gender. The study enhances current understanding of the role of gender in intention to use s-commerce and provides a framework for further research. The findings of the study will be of interest to all parties involved in the design and provision of s-commerce services, including social media platforms.

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    Article . 2023 . Peer-reviewed
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    Authors: Abdullah Almuqrin; orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid Abdulaziz Alomran;
    Abdulaziz Alomran
    ORCID
    Harvested from ORCID Public Data File

    Abdulaziz Alomran in OpenAIRE
    orcid Justin Zuopeng Zhang;
    Justin Zuopeng Zhang
    ORCID
    Harvested from ORCID Public Data File

    Justin Zuopeng Zhang in OpenAIRE

    Organizational sustainability supports the financial, social, and cultural well-being of organizations and their surrounding communities. However, few studies have examined organizational sustainability in Saudi Arabia or its link to information technology. This study used self-reported data from a large sample of employees at various Saudi government institutions to conclude that these institutions moderately implemented organizational sustainability. Correlation and regression analyses demonstrated weak associations between various types of organizational sustainability and dimensions of information system success, where user satisfaction with information systems is the strongest positive predictor of perceived organizational sustainability. Organizational sustainability is still emerging in the public sector, and further research is needed to identify predictors of its success.

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    Article . 2023 . Peer-reviewed
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      Article . 2023 . Peer-reviewed
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  • image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
    Authors: Abdullah Almuqrin; orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid Abdulaziz Alomran;
    Abdulaziz Alomran
    ORCID
    Harvested from ORCID Public Data File

    Abdulaziz Alomran in OpenAIRE
    orcid Justin Zuopeng Zhang;
    Justin Zuopeng Zhang
    ORCID
    Harvested from ORCID Public Data File

    Justin Zuopeng Zhang in OpenAIRE

    Organizational sustainability supports the financial, social, and cultural well-being of organizations and their surrounding communities. However, few studies have examined organizational sustainability in Saudi Arabia or its link to information technology. This study used self-reported data from a large sample of employees at various Saudi government institutions to conclude that these institutions moderately implemented organizational sustainability. Correlation and regression analyses demonstrated weak associations between various types of organizational sustainability and dimensions of information system success, where user satisfaction with information systems is the strongest positive predictor of perceived organizational sustainability. Organizational sustainability is still emerging in the public sector, and further research is needed to identify predictors of its success.

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    Article . 2023 . Peer-reviewed
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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid John Lee;
    John Lee
    ORCID
    Harvested from ORCID Public Data File

    John Lee in OpenAIRE
    orcid bw Abdullah Almuqrin;
    Abdullah Almuqrin
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Abdullah Almuqrin in OpenAIRE
    orcid Justin Zuopeng Zhang;
    Justin Zuopeng Zhang
    ORCID
    Harvested from ORCID Public Data File

    Justin Zuopeng Zhang in OpenAIRE

    The concept of Society 5.0, first introduced by Japan in 2016, has become a widely accepted model for the development of social infrastructures across the world. It is a model which is expected to take root globally over the next few years. It is also a model which has smart cities, which are connected and inclusive, at its core. The role of open data is critical to smart cities, and the ability to design and implement strategies for its use is a crucial element in their growth and success. This requires a leadership and organisational culture that embraces the concept of open government data (OGD) and understands its key role in the development of smart cities. In this paper, we examine how the leadership and organisational culture in Gulf Cooperation Council (GCC) Countries has impacted the progress of OGD initiatives and, therefore, the transition to smart cities. This is approached via a re-analysis of data from an earlier study in which semi-structured interviews were used to understand the views and attitudes of a range of senior government department personnel in OGD-related roles, where here a new thematic analysis seeks to identify clearer pointers to attitudes and practices directly relating to smart cities and Society 5.0. The focus on internal factors, such as leadership attitudes and organisational culture, as opposed to external factors, such as technology and resources, differentiates this research from previous studies and adds to our current knowledge. The findings lead to a discussion that identifies a likely gap in the leadership provided by more senior figures. A pilot study of a group of these leaders suggests a generalised problem with communication of policy, objectives and strategies, which is crucial to overcoming cultural impediments to smart city development. While further research is required, a need clearly emerges for significant changes in attitude and application at senior managerial and leadership levels if strategic goals are to be achieved. The paper also makes a number of specific recommendations for activities that could improve progress and indicate areas where more research would be beneficial.

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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid John Lee;
    John Lee
    ORCID
    Harvested from ORCID Public Data File

    John Lee in OpenAIRE
    orcid bw Abdullah Almuqrin;
    Abdullah Almuqrin
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Abdullah Almuqrin in OpenAIRE
    orcid Justin Zuopeng Zhang;
    Justin Zuopeng Zhang
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    Justin Zuopeng Zhang in OpenAIRE

    The concept of Society 5.0, first introduced by Japan in 2016, has become a widely accepted model for the development of social infrastructures across the world. It is a model which is expected to take root globally over the next few years. It is also a model which has smart cities, which are connected and inclusive, at its core. The role of open data is critical to smart cities, and the ability to design and implement strategies for its use is a crucial element in their growth and success. This requires a leadership and organisational culture that embraces the concept of open government data (OGD) and understands its key role in the development of smart cities. In this paper, we examine how the leadership and organisational culture in Gulf Cooperation Council (GCC) Countries has impacted the progress of OGD initiatives and, therefore, the transition to smart cities. This is approached via a re-analysis of data from an earlier study in which semi-structured interviews were used to understand the views and attitudes of a range of senior government department personnel in OGD-related roles, where here a new thematic analysis seeks to identify clearer pointers to attitudes and practices directly relating to smart cities and Society 5.0. The focus on internal factors, such as leadership attitudes and organisational culture, as opposed to external factors, such as technology and resources, differentiates this research from previous studies and adds to our current knowledge. The findings lead to a discussion that identifies a likely gap in the leadership provided by more senior figures. A pilot study of a group of these leaders suggests a generalised problem with communication of policy, objectives and strategies, which is crucial to overcoming cultural impediments to smart city development. While further research is required, a need clearly emerges for significant changes in attitude and application at senior managerial and leadership levels if strategic goals are to be achieved. The paper also makes a number of specific recommendations for activities that could improve progress and indicate areas where more research would be beneficial.

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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid bw Abdullah Almuqrin;
    Abdullah Almuqrin
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Abdullah Almuqrin in OpenAIRE
    orcid John Lee;
    John Lee
    ORCID
    Harvested from ORCID Public Data File

    John Lee in OpenAIRE
    Jeffrey Gauthier; +1 Authors

    Open government data (OGD) has been introduced relatively recently in Gulf Cooperation Council Countries (GCC Countries). However, progress has been significantly less than either hoped for or expected. The purpose of this research is to explore the reasons for this lack of progress. To do so, the attitudes and views of a range of senior government department (OGD-related) personnel were sought, using semi-structured interviews, and the results examined using thematic analysis. Unlike existing studies, which focus on external barriers to progress, this study focuses on internal factors which can result in a lack of progress to implementation, such as leadership attitudes, organisational culture and fear of failure. The findings show that considerable changes are required at both an ideological and practical level, if the gap between expectation and reality is to be closed. The paper concludes with recommendations of specific actions that can be taken to close this gap and the identification of areas where further study would be useful.

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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    orcid bw Abdullah Almuqrin;
    Abdullah Almuqrin
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Abdullah Almuqrin in OpenAIRE
    orcid John Lee;
    John Lee
    ORCID
    Harvested from ORCID Public Data File

    John Lee in OpenAIRE
    Jeffrey Gauthier; +1 Authors

    Open government data (OGD) has been introduced relatively recently in Gulf Cooperation Council Countries (GCC Countries). However, progress has been significantly less than either hoped for or expected. The purpose of this research is to explore the reasons for this lack of progress. To do so, the attitudes and views of a range of senior government department (OGD-related) personnel were sought, using semi-structured interviews, and the results examined using thematic analysis. Unlike existing studies, which focus on external barriers to progress, this study focuses on internal factors which can result in a lack of progress to implementation, such as leadership attitudes, organisational culture and fear of failure. The findings show that considerable changes are required at both an ideological and practical level, if the gap between expectation and reality is to be closed. The paper concludes with recommendations of specific actions that can be taken to close this gap and the identification of areas where further study would be useful.

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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
    Derived by OpenAIRE algorithms or harvested from 3rd party repositories

    Ibrahim Mutambik in OpenAIRE
    Abdullah Almuqrin;

    The notion of the smart city offers significant benefits to citizens and enterprises alike. To realize these benefits, however, the city’s organizations and working processes need to undergo a digital transformation (DT) which reshapes work practices and demands a new mindset from city employees. The readiness of these employees to accept such a DT has an effect on the extent to which the city’s residents and businesses benefit from being in a smart city context. This raises the question of which factors have the most influence on employees’ acceptance of DT—a question that has thus far received limited attention from researchers. This study introduces a model that examines various influencing factors, using data collected from a survey of 1180 employees in 10 smart cities in Saudi Arabia. The factors examined take a variety of forms, including external elements such as management provision for employees and process complexity, which can lead to resistance to change, as well as internal elements, such as perceived advantages and inertia. The findings of the study show that management support for employees and the perceived advantages of DT have a positive relationship with acceptance by employees, while process complexity and inertia have a negative relationship with employees’ acceptance. These findings contribute to the growing body of literature concerning DT acceptance in a smart city context and will provide organizations with insights on which to base strategies for encouraging employee adaptation to evolving digital landscapes.

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      Sustainability
      Article . 2024
      Data sources: DOAJ
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    Authors: orcid bw Ibrahim Mutambik;
    Ibrahim Mutambik
    ORCID
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    Ibrahim Mutambik in OpenAIRE
    Abdullah Almuqrin;

    The notion of the smart city offers significant benefits to citizens and enterprises alike. To realize these benefits, however, the city’s organizations and working processes need to undergo a digital transformation (DT) which reshapes work practices and demands a new mindset from city employees. The readiness of these employees to accept such a DT has an effect on the extent to which the city’s residents and businesses benefit from being in a smart city context. This raises the question of which factors have the most influence on employees’ acceptance of DT—a question that has thus far received limited attention from researchers. This study introduces a model that examines various influencing factors, using data collected from a survey of 1180 employees in 10 smart cities in Saudi Arabia. The factors examined take a variety of forms, including external elements such as management provision for employees and process complexity, which can lead to resistance to change, as well as internal elements, such as perceived advantages and inertia. The findings of the study show that management support for employees and the perceived advantages of DT have a positive relationship with acceptance by employees, while process complexity and inertia have a negative relationship with employees’ acceptance. These findings contribute to the growing body of literature concerning DT acceptance in a smart city context and will provide organizations with insights on which to base strategies for encouraging employee adaptation to evolving digital landscapes.

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    Article . 2024 . Peer-reviewed
    License: CC BY
    Data sources: Crossref
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    Sustainability
    Article . 2024
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      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Sustainabilityarrow_drop_down
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      Sustainability
      Article . 2024 . Peer-reviewed
      License: CC BY
      Data sources: Crossref
      image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
      Sustainability
      Article . 2024
      Data sources: DOAJ
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