• Energy Research

The current age of artificial intelligence, along with the advent of robots, portends increased use of innovative technologies in the tourism industry, with higher levels of service innovation than in many other industries. In addition, factors such as an approaching worldwide pandemic have limited the amount of physical contact that people can have. So as a result, the use of service robots in service areas, such as tourism, has recently become controversial. In this study, accommodation customers’ perceptions of advantages and disadvantages about robots and the effect of the perceived value of their intention to use them were investigated. Within the scope of the research, data were collected from 1408 people living in various cities in Turkey through an online survey. The data were analyzed by structural equation modeling. As a result of the analyses, it was found that the perception of advantage and the perceived value affect the intention to use service robots positively and significantly. It has been determined that the perception of disadvantage affects the intention to use service robots negatively and significantly. The research results show that the accommodation companies should be innovative and rapidly transition to robotization, as in the manufacturing industry. Advanced technological innovation applications, such as service robots, will play an essential role in the revival of the tourism industry, especially during the global epidemic.

Only recently, smart cities are taking shape, thanks to the rapid development of Internet of Things (IoT), cloud computing, and other similar technologies. Given the high demands placed on advanced technologies such as autonomous driving, cloud data services, and high-precision sensors, smart cities are creating an intelligent transportation environment conducive to the introduction of autonomous vehicles (AVs). In this context, the use of AVs in transportation is also considered a form of transportation innovation. As a result, AVs are considered more favorable to people interested in new technologies because they appear to be technologically superior. Their association with the most up-to-date technology can serve as a symbol for those who wish to demonstrate their interest in new technologies through their appearance. The positive image of technological innovation projected by AVs may influence their acceptance among technology enthusiasts to a significant degree. In this context, this study investigates the effects of perceived advantage, perceived risk, and perceived safety on the intention to use autonomous vehicles. For this purpose, data were collected from vehicle users living in Turkey by survey method. Secondly, factor analyses and regression analyses were performed with the data set obtained from 611 participants. As a result of the analyses, it has been determined that the perceived advantage and perceived security increase the intention to use autonomous vehicles. In contrast, the perceived risk reduces this intention to use. According to these results, recommendations were made to the companies about the level of acceptance of this technology by the users to assess their investments in autonomous vehicles better.

Robots have started to be used in the service sector as well as in the manufacturing industry. The use of service robots in airport services, tourism, and hospital services also brings many advantages. Because of the COVID-19 pandemic, reducing physical contact and providing hygiene are essential benefits of service robots. For this purpose, the effect of COVID-19 fear on perceived trust in service robots and the intention to use them at airports was investigated in this study. For analysis, data were collected from 730 participants from 64 different countries, by questionnaire. The data were analyzed with the SPSS and AMOS package programs. As a result of the structural equation model analysis, it was determined that COVID-19 fear affects perceived trust in service robots and the intention to use them positively, and perceived trust also affects the intention to use service robots positively. In addition, as a result of the Process Macro analysis, it was found that perceived trust has a high mediating effect on the effect of COVID-19 fear on the intention to use. The research results show that people’s attitudes towards COVID-19 shape the perception of robot usage in air transport services.