• Energy Research
• 12. Responsible consumption close

The optimization of a product’s whole life cycle has become a mandatory task for manufacturers seeking to deal with circular economy requirements while gaining competitiveness in the market. In order to achieve such a sustainability goal, alignment of production, distribution, and field service activities is needed. In the literature, numerous studies indicate the product–service system (PSS) approach as one of the most promising business models to combine the needs of manufacturers and customers in an efficient and effective manner. However, PSS solutions aimed at practically optimizing supply chain management have scarcely been addressed. In order to reduce this gap, the current study proposes a procedure based on the PSS Functional Matrix, the Screening Life Cycle Modelling (SLCM) method, and stock management theory to optimize aftermarket services based on market demand. A case study in the medical equipment sector, where market demand can fluctuate during the contract period, is presented. The analytical results show beneficial effects in terms of both costs and environmental impact, suggesting the need for further research to augment knowledge on PSS and supply chain management. In particular, the PSS allowed the company to customize the manufacturer’s business model, adapting the supply of aftermarket services to varying customer needs.

Optimal spare parts management strategies allow sustaining a system’s availability, while ensuring timely and effective maintenance. Following a systemic perspective, this paper starts from the Multi-Echelon Technique for Recoverable Item Control (METRIC) to investigate the potential use of a Weibull distribution for modelling items’ demand in case of failure. Adapting the analytic formulation of METRIC through a Discrete Weibull distribution, this study originally proposes a METRIC-based model (DW-METRIC) to be used for modelling the stochastic demand in multi-item systems, in order to ensure process sustainability. The DW-METRIC has been tested in a case study related to an industrial plant constituted by 98 items in a passive redundancy configuration. Comparing the results via a simulation model, the outcomes of the study allow defining applicability criteria for the DW-METRIC, in those settings where the DW-METRIC offers more accurate estimations than the traditional METRIC.