Abstract A coiled-pipe exchanger was employed to extract heat rapidly at relatively high temperatures from a 90-litre hot-water charged tank, the water being initially at a temperature of approximately 80°C. The free-convective movements of the water around the outside of the coiled pipe (immersed in the store) were due to buoyancy forces induced by colder water being forced through the heat-exchanger's pipe. For the heat-exchanger orientations tested, the maximum effectiveness, with respect to the quality of the heat extracted was achieved (i) by having the axis of the coiled heat-exchanger arranged horizontally with its inlet at the lowest level; and (ii) with the lower rate tested (=6·6 litre/min) of water being passed through the heat-exchanger's pipe, partly because this led to a lower rate of disruption of the stratification of the water within the store.