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Cogent Business & Management
Article . 2024 . Peer-reviewed
License: CC BY
Data sources: Crossref
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Cogent Business & Management
Article . 2024
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Workplace bullying and employees’ turnover intention in hospitality industry: evidence of Nepal

Authors: Gangaram Biswakarma; Perdoor Sreeramana Aithal; Sanju Kumar Singh; Achyut Gnawali; Jayanta Ghimire;

Workplace bullying and employees’ turnover intention in hospitality industry: evidence of Nepal

Abstract

AbstractBullying influence individuals, organizations and society, requiring support for individuals, causing mental stress leading to exhaustion and potential employee turnover. This study examines the effect of workplace bullying on turnover intentions among hotel employees, including emotional exhaustion as mediator. This study includes five star and non-five-star hotel staffs. A sample of 323 hotel employees were considered in convenience for self-administered questionnaires survey. Data analysis and model fit were conducted with SmartPLS 4 and SPSS 24. This study found that workplace bullying sustainably influence turnover intention through emotional exhaustion among hotel employees. This study concludes that workplace bullying is vital in connection with the turnover intention. This shows a bullied employee leave the organisation while emotionally exhausted. Social support, organizational culture or the way the executive leads matters taking it to a positive endeavor.

Keywords

HF5001-6182, Huifen (Helen) Cai, Middlesex University Business School, United Kingdom, employees’ turnover intentions, hospitality industry, sustainability, HD28-70, Workplace bullying, Management. Industrial management, Business, employee exhaustion

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    4
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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    influence
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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
4
Average
Average
Average
gold
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