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Workplace bullying and employees’ turnover intention in hospitality industry: evidence of Nepal

AbstractBullying influence individuals, organizations and society, requiring support for individuals, causing mental stress leading to exhaustion and potential employee turnover. This study examines the effect of workplace bullying on turnover intentions among hotel employees, including emotional exhaustion as mediator. This study includes five star and non-five-star hotel staffs. A sample of 323 hotel employees were considered in convenience for self-administered questionnaires survey. Data analysis and model fit were conducted with SmartPLS 4 and SPSS 24. This study found that workplace bullying sustainably influence turnover intention through emotional exhaustion among hotel employees. This study concludes that workplace bullying is vital in connection with the turnover intention. This shows a bullied employee leave the organisation while emotionally exhausted. Social support, organizational culture or the way the executive leads matters taking it to a positive endeavor.
- Tribhuvan University Nepal
- Sri Sri University India
- Airlangga University Indonesia
- Sri Sri University India
- Srinivas University India
HF5001-6182, Huifen (Helen) Cai, Middlesex University Business School, United Kingdom, employees’ turnover intentions, hospitality industry, sustainability, HD28-70, Workplace bullying, Management. Industrial management, Business, employee exhaustion
HF5001-6182, Huifen (Helen) Cai, Middlesex University Business School, United Kingdom, employees’ turnover intentions, hospitality industry, sustainability, HD28-70, Workplace bullying, Management. Industrial management, Business, employee exhaustion
citations This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).4 popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.Average influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).Average impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.Average
