Artificial intelligence (AI) tools are used to explore the influence of shale barriers on steam-assisted gravity drainage (SAGD) production. The data are derived from synthetic SAGD reservoir simulations based on petrophysical properties and operational constraints gathered from the Suncor's Firebag project, which is representative of Athabasca oil sands reservoirs. The underlying reservoir simulation model is homogeneous and two-dimensional. Reservoir heterogeneities are modeled by superimposing sets of idealized shale barrier configurations on this homogeneous reservoir model. The individual shale barriers are categorized by their location relative to the SAGD well pair and by their geometry. SAGD production for a training set of shale barrier configurations was simulated. A network model based on AI tools was constructed to match the output of the reservoir simulation for this training set of shale barrier configurations, with a focus on the production rate and the steam-oil ratio (SOR). Then the trained AI proxy model was used to predict SAGD production profiles for arbitrary configurations of shale barriers. The predicted results were consistent with the results of the SAGD simulation model with the same shale barrier configurations. The results of this work demonstrate the capability and flexibility of the AI-based network model, and of the parametrization technique for representing the characteristics of the shale barriers, in capturing the effects of complex heterogeneities on SAGD production. It offers the significant potential of providing an indirect method for inferring the presence and distribution of heterogeneous reservoir features from SAGD field production data.