This paper focuses on the reliability of electricity supply at three different locations in Indonesia, namely in Sumatra, Timor, and Papua, through a comparison of reported indices of power reliability (SAIFI and SAIDI) and experimental results from user surveys and power measurements. The reason for this study is the lack of information about the actual, quantified reliability of power supplied by the main grid in Indonesia, while narratives of end-users indicate the reliability might be unsatisfactory. The study was executed using data from 114 randomly-selected respondents in the city of Pekanbaru in Sumatra, 65 in the city of Kupang in Timor and 26 in the city of Jayapura in Papua, totaling 205 respondents. These users experienced a higher unavailability of power delivered by the grid than expressed by the utility-reported SAIDI and SAIFI. Therefore, for this study, new indices are introduced, namely the Perceived (P) SAIDI and SAIFI, which are based on the frequency and duration of blackouts experienced by the users. It is concluded that the reported reliability indices do not always demonstrate the experience of the grid users. P-SAIFIs were 1.3 to 4.6 times higher in Pekanbaru and Kupang, respectively than the utility-reported SAIFIs for the same provinces. Also, P-SAIDIs were 2.6 to 3.9 times higher in Pekanbaru and Kupang, respectively, than the utilities’ SAIDIs. It is therefore not surprising that depending on the location, 14% to 65% of the users own a backup generator and that households are willing to pay $3 to $8 extra per monthly electricity bill or $1c–$3c per kWh for improved reliability.