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Be Careful How You Do It: The Distinct Effects of Observational Monitoring and Interactional Monitoring on Employee Trust

doi: 10.3390/su12156092
Research shows that employee trust could be impacted by monitoring measures. We contend that these impacts could be contingent on how monitoring is exercised. Specifically, while the controlling elements in monitoring signal suspicion and undermine employee trust, the interactive elements facilitate the organization–employee reciprocation and strengthen employee trust. We drew evidence from 354 Chinese employees. The results showed that observational monitoring/interactional monitoring was negatively/positively related to employee trust and that employee psychological safety fully mediated these effects. The theoretical and practical implications of these findings are discussed.
- Zhejiang Ocean University China (People's Republic of)
- Zhejiang Ocean University China (People's Republic of)
- Zhejiang University China (People's Republic of)
psychological safety, Environmental effects of industries and plants, TJ807-830, trust, TD194-195, Renewable energy sources, Environmental sciences, observational monitoring, interactional monitoring, GE1-350
psychological safety, Environmental effects of industries and plants, TJ807-830, trust, TD194-195, Renewable energy sources, Environmental sciences, observational monitoring, interactional monitoring, GE1-350
citations This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).2 popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.Average influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).Average impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.Average
