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Factors Influencing Public Trust in Open Government Data

doi: 10.3390/su14159765
Open government data (OGD) involves exposing government data to the public, guided by the values of clarity, accountability, honesty, and integrity. This study investigates the impact of the perceived quality of data, systems, and services on citizens’ trust in OGD, with the information systems success model as the theoretical framework. A questionnaire was delivered electronically to reach OGD users around the world. A total of 358 complete responses were obtained, representing 63.58% of all responses. Structural equation modeling was used to analyze the hypothesized relationships between constructs based on users’ responses. The findings confirm the impact of data, system, and service quality on citizens’ perceived trust in OGD. Moreover, perceived system and service quality had a positive impact on perceived data quality, and perceived service quality had a positive effect on perceived system quality. These findings indicate that OGD service quality affects data and system quality, making it the most fundamental motivator of citizens’ trust in OGD. This highlights the role of open government platforms in developing public services and providing users with complete and correct data, feedback tools, and data visualization.
- Ministry of Education Saudi Arabia
- State University of New York at Potsdam United States
- King Saud University Saudi Arabia
- State University of New York at Potsdam United States
- SUNY Plattsburgh United States
Environmental effects of industries and plants, information systems success model, TJ807-830, trust, TD194-195, service quality, Renewable energy sources, Environmental sciences, system quality, open government data, data quality, GE1-350, open government data; trust; data quality; system quality; service quality; information systems success model; structural equation modeling
Environmental effects of industries and plants, information systems success model, TJ807-830, trust, TD194-195, service quality, Renewable energy sources, Environmental sciences, system quality, open government data, data quality, GE1-350, open government data; trust; data quality; system quality; service quality; information systems success model; structural equation modeling
citations This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).18 popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.Top 10% influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).Average impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.Top 10%
