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Understanding Local Government Digital Technology Adoption Strategies: A PRISMA Review

doi: 10.3390/su15129645
Digital technologies are used in various local government activities. Adopting suitable digital technology strategies could enhance service efficiency, effectiveness, and accountability. The challenges of technology adoption among local governments, however, are also evident. One of the major challenges is capacity, including the lack of knowledge or awareness of how to balance the local government’s resources and the strategies that need to be implemented. This challenge also forms a research gap. The study aims to consolidate the understanding of local government digital technology adoption strategies via the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). It analyses the adoption opportunities, challenges, and strategies through the lens of people, processes, and technology frameworks. The results show that: (a) Strategies concerning the people aspects include building a platform for public participation, employees’ skills, and decision-makers' positive mindset development. (b) Strategies concerning the process aspects include recognizing the players’ roles, having a clear aim and procedure, proper regulation, and receiving user input. (c) Strategies considering the technology aspects include understanding the effect of the technology, technological preparedness, and convenience adoption. The findings inform local government policymakers in digital technology adoption and transformation endeavors.
- University of Salamanca Spain
- Queensland University of Technology Australia
- King Abdulaziz University Saudi Arabia
- Centre for High Performance Computing South Africa
- Arizona State University United States
330, Environmental effects of industries and plants, public policy, technology policy, TJ807-830, technology adoption, 650, TD194-195, Renewable energy sources, Environmental sciences, City 4.0, smart city, urban policy, urban technology, local government, digital transformation, GE1-350
330, Environmental effects of industries and plants, public policy, technology policy, TJ807-830, technology adoption, 650, TD194-195, Renewable energy sources, Environmental sciences, City 4.0, smart city, urban policy, urban technology, local government, digital transformation, GE1-350
citations This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).32 popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.Top 10% influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).Top 10% impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.Top 10%
