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Smart Tourism Technologies, Revisit Intention, and Word-of-Mouth in Emerging and Smart Rural Destinations

doi: 10.3390/su151410911
This study examines the influence of the various attributes of smart tourism technologies (STTs) on tourists’ intentions to revisit locations and engage in word-of-mouth (WOM) activities regarding emerging and smart rural tourist destinations in Iran. A sample of 590 tourists who visited these destinations following the COVID-19 pandemic participated in the study. The findings reveal that three attributes of STTs, namely, informativeness, accessibility, and interactivity, positively contribute to tourists’ memorable experiences (ME). Furthermore, ME, satisfaction, and the willingness to engage in WOM recommendations are identified as predictors of tourists’ intention to revisit rural destinations. The study also reveals that user competence serves as a mediator between the attributes of STTs (informativeness, accessibility, and interactivity) and the tourists’ ME. Specifically, tourists with greater skills and knowledge of using STTs tend to have more memorable experiences in these emerging and smart rural destinations. The study discusses both the theoretical and practical implications of these findings.
- University of Oulu Finland
- LINNEUNIVERSITETET Sweden
- LINNEUNIVERSITETET Sweden
- Kyung Hee University Korea (Republic of)
- College of Tourism and Hotel Management Cyprus
user competence, memorable experiences, Environmental effects of industries and plants, TJ807-830, TD194-195, smart tourism technologies; memorable experiences; revisit intention; user competence; word-of-mouth; smart rural destinations, smart rural destinations, Renewable energy sources, Environmental sciences, smart tourism technologies, word-of-mouth, GE1-350, revisit intention
user competence, memorable experiences, Environmental effects of industries and plants, TJ807-830, TD194-195, smart tourism technologies; memorable experiences; revisit intention; user competence; word-of-mouth; smart rural destinations, smart rural destinations, Renewable energy sources, Environmental sciences, smart tourism technologies, word-of-mouth, GE1-350, revisit intention
citations This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).15 popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.Top 10% influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).Average impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.Top 10%
