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Sustainability
Article . 2024 . Peer-reviewed
License: CC BY
Data sources: Crossref
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A Green Marketing and Operations Management Decision-Making Approach Based on QFDE for Photovoltaic Systems

Authors: Mario Fargnoli; Emilio Salvatori; Massimo Tronci;

A Green Marketing and Operations Management Decision-Making Approach Based on QFDE for Photovoltaic Systems

Abstract

Today, to properly address circular economy practices, strategic decisions encompassing all the various life cycle stages of products or services have become critically important in the market. However, companies still have difficulties in balancing the technical and environmental requirements of their offerings, and numerous studies outline the need for more research on ecodesign tools to support them in decision-making. To reduce such a research gap, a decision-making framework based on the integrated use of the quality function deployment for the environment (QFDE), analytic hierarchy process (AHP), strengths, weaknesses, opportunities, and threats (SWOT), and TOWS matrix methods was developed through a case study related to the provision of photovoltaic solar systems for domestic use. The results achieved show that to better enhance the company’s offering of ensuring customer satisfaction and green compliance, a shift towards a product–service system (PSS) approach is required, and practical implementation strategies are suggested. Overall, this study contributes to the environmental research literature by streamlining marketing strategy planning decision-making through a novel QFD-based approach that aligns customer requirements with environmental concerns and improvement options. Thus, it provides both academics and practitioners with a useful framework to better address the implementation of circular economy practices.

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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold