The article discusses the problems associated with the tourism industry and the hotel business during the pandemic. A study was carried out and relevant conclusions were presented on how the pandemic affected the hotel business in Europe and Russia. The authors examined and analyzed in detail the indicators of forecasts in the sphere of the Russian hotel business, particularly in the regions. The authors paid special attention to the study of open public spaces and conducted a detailed analysis, which made it possible to identify the opportunities for the development of the hotel business. In the article the main trends of a pandemic and post-pandemic are studied – the need to reinforce sanitary measures. The research focuses on identifying the features of the economic state of the regions during the pandemic. The authors developed and substantiated the areas that are relevant, useful and applicable for the hotel business; revealed the features of the process of restoration of the hotel business. Special attention is paid to the study of state support measures; the features of their further actualization for the development of the tourism industry are presented. The authors have proposed the ways to overcome the crisis, contributing to a slow, but accurate and safe recovery of the hotel business and an increase in demand.