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Social Media Adoption and Financial Sustainability: Learned Lessons from Developing Countries

اعتماد وسائل التواصل الاجتماعي والاستدامة المالية: الدروس المستفادة من البلدان النامية
Authors: Raza Ur Rahman; Syed Mohsin Ali Shah; Hatem El‐Gohary; Muzaffar Abbas; Syed Haider Khalil; Saad Al Altheeb; Fahad Sultan;

Social Media Adoption and Financial Sustainability: Learned Lessons from Developing Countries

Abstract

Social Media (SM) is considered one of the most discussed topics in today’s business environment, mostly because of the recent developments and improvements in computer and ICT (Information and Communications Technology) technologies. However, very little is known about Social Media’s (SM) role in creating Small and Medium-sized Enterprises’ (SMEs’) financial sustainability. Drawing upon the Technology Organisational and Environmental (TOE) framework, the authors constructed a comprehensive model that examined the role of different factors in the adoption of SM by SMEs in developing countries (using Pakistan as an example). Using a questionnaire survey of 383 owners/managers of SMEs in Pakistan, the research findings determined the different factors (i.e., organisational, technological, and environmental), which can impact the adoption of SM by SMEs. In line with previous research studies, the results of structural equation modelling show that technological factors such as perceived benefits of SM, compatibility of SM, cost, and trust have a substantial effect on SMEs’ SM adoption. Similarly, both organisational factors: top management support and technological competence, are strong predictors of SM adoption in SMEs. Finally, environmental factors (i.e., competitor pressure, customer pressure, and information intensity) positively impacted SM adoption by SMEs. The effect of SM adoption on SMEs’ financial sustainability was also tested and found to be positive and significant. Several theoretical and practical implications for owners/managers and other stakeholders regarding SM’s successful implementation by SMEs are highlighted within the paper.

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Keywords

Competence (human resources), Information Systems and Management, Sociology and Political Science, Developing country, Information and Communications Technology, Economics, Knowledge management, FOS: Political science, Social Sciences, SMEs, Social media sustainable practices, Renewable energy sources, Structural equation modeling, Decision Sciences, Social media, social media sustainable practices, Pakistan, GE1-350, Business, User Acceptance of Information Technology, Political science, Industrial organization, Marketing, Social media sustainability, Environmental effects of industries and plants, Ecology, Impact of Social Media on Consumer Behavior, Communication, Statistics, Social media adoption, financial sustainability, Management, Sustainability, Technology Acceptance Model, TJ807-830, FOS: Law, TD194-195, Developing countries, FOS: Economics and business, Financial sustainability, FOS: Mathematics, Biology, Economic growth, developing countries, social media adoption, Computer science, Knowledge Sharing in Virtual Communities, Environmental sciences, FOS: Biological sciences, social media sustainability, Law, Finance, Mathematics, Small and medium-sized enterprises

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
39
Top 10%
Top 10%
Top 10%
Green
gold