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A Review of Robotic Applications in Hospitality and Tourism Research

doi: 10.3390/su141710827
Recently, robots have been widely adopted in the hospitality and tourism industry. Efficient robots can help hoteliers and tourism suppliers with their repetitive or manual labor. Due to the coronavirus disease (COVID-19) pandemic, there is an increasing number of publications on robotic applications in hospitality and tourism. However, a comprehensive literature review of this realm remains lacking. Therefore, to provide a holistic view of the existing literature on robotic applications in hospitality and tourism, this study reviewed 86 extant robotic application-related articles by conducting descriptive analysis and content analysis. The findings of this study showed that most of the existing relevant studies were conducted from the perspective of consumers in the hospitality context. Potential future research directions for academics are identified herein. Practical implications on robotic adoption are also provided for industry practitioners.
- University of Macau Macao
- Asia Pacific College Philippines
- Asia Pacific College Philippines
- Ritsumeikan Asia Pacific University Japan
- Ritsumeikan Asia Pacific University Japan
Environmental effects of industries and plants, TJ807-830, robot, TD194-195, Renewable energy sources, robotic applications, hotel, Environmental sciences, technology, tourism, GE1-350
Environmental effects of industries and plants, TJ807-830, robot, TD194-195, Renewable energy sources, robotic applications, hotel, Environmental sciences, technology, tourism, GE1-350
citations This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).13 popularity This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.Top 10% influence This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).Average impulse This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.Top 10%
