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Sustainability
Article . 2022 . Peer-reviewed
License: CC BY
Data sources: Crossref
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Sustainability
Article . 2022
Data sources: DOAJ
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Assessing Citizens’ Attitudes and Intentions to Adopt E-Government Services: A Roadmap toward Sustainable Development

Authors: Yongrong Xin; Azer Dilanchiev; Madad Ali; Muhammad Irfan; Yangxiao Hong;

Assessing Citizens’ Attitudes and Intentions to Adopt E-Government Services: A Roadmap toward Sustainable Development

Abstract

Technological advances have ushered in the era of “e-services.” Scientists and academics are trying to determine how e-services affect citizens’ lives, satisfaction, and future service quality. As e-government emerges, this knowledge leads to improved frameworks for delivering e-services. This study examined the factors influencing Pakistanis to adopt e-government services, particularly those living abroad. Online surveys (structured questionnaires) were administered primarily among Pakistani citizens, including those residing in China and Turkey, via social media networking techniques. Purposive convenience sampling was used, 599 people were surveyed, and the results were considered complete enough to analyze. Structured equation modeling (SEM) and Amos were used to interpret quantitative research results. Results show that values are strongly correlated with expectations about others’ efforts. An invaluable feature of e-government services is their simplicity of use. It may be possible for policymakers to overcome barriers to e-government by using these research findings.

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Keywords

modified technology acceptance model, Environmental effects of industries and plants, TJ807-830, e-government services; modified technology acceptance model; e-government trust; perceived public value; behavioral intentions; environmental sustainability, e-government trust, TD194-195, perceived public value, Renewable energy sources, behavioral intentions, Environmental sciences, e-government services, GE1-350, environmental sustainability

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    citations
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    8
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
8
Top 10%
Average
Top 10%
gold