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Fostering Advocacy Behavior of Employees: A Corporate Social Responsibility Perspective From the Hospitality Sector

تعزيز سلوك المناصرة للموظفين: منظور المسؤولية الاجتماعية للشركات من قطاع الضيافة
Authors: Naveed Ahmad; Naveed Ahmad; Zia Ullah; Esra AlDhaen; Heesup Han; Antonio Ariza-Montes; Alejandro Vega-Muñoz;

Fostering Advocacy Behavior of Employees: A Corporate Social Responsibility Perspective From the Hospitality Sector

Abstract

Considering the stiff competitiveness situation in every sector, promoting the advocacy behavior of employees is of seminal importance for an organization. With this regard, the hospitality sector has no exceptions, however, a review of the prior literature uncovers that most of the prior studies on advocacy behavior were conducted from the standpoint of consumers, and the role of employees’ advocacy behavior, especially in the context of the hospitality sector, remained an understudied area. Research also shows that the corporate social responsibility (CSR) efforts of an organization can significantly influence employees’ behavior but the relationship of CSR to spur employees’ advocacy behavior was not discussed earlier. Against this knowledge gap, the current work aims to investigate the relationship between CSR and employees’ advocacy behavior in the hotel sector of a developing economy with the mediating effect of employees’ engagement. A hypothesized model was developed, which was validated by collecting data from different hotel employees through a self-administered questionnaire. The findings offer different theoretical and practical implications. Theoretically, one important implication was that the CSR perceptions of hotel employees can drive their advocacy behavior. Practically, the study implicates that hotels can improve their reputation significantly by converting their employees into advocates, as the personal information source is preferred over company-generated information sources. Moreover, the CSR commitment of a hotel can lead the employees to a higher level of engagement, which then motivates them to act as advocates.

Country
Spain
Keywords

Artificial intelligence, Information Systems and Management, Strategy and Management, FOS: Political science, Social Sciences, Decision Sciences, Tourism, Context (archaeology), Psychology, Business, Corporate social responsibility, Political science, Reputation, Marketing, Advocacy behavior, Engagement, Hospitality, sustainability, BF1-990, FOS: Psychology, Sustainability, Ethical Decision Making in Organizations, engagement, Hotel sector, Public relations, Perspective (graphical), Business, Management and Accounting, FOS: Law, advocacy behavior, Drivers and Impacts of Green Consumer Behavior, FOS: Economics and business, Biology, corporate social responsibility, Corporate Social Responsibility and Financial Performance, Paleontology, Organizational Culture, Computer science, Hospitality industry, hotel sector, Perception, Law, Neuroscience

  • BIP!
    Impact byBIP!
    citations
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    47
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 1%
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citations
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
47
Top 10%
Top 10%
Top 1%
Green
gold